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Let's Get You Ready for What's Next. 
Dear Customer, an important update about your online and mobile banking. 
 
We're getting ready to introduce our new digital banking experience on November 16, and we want to make sure you're prepared before we make the switch. 
 
What to Expect. 
We'll Be Taking Online & Mobile Banking Offline for the Weekend. To transition to our new system, both services will be temporarily unavailable during the following period: 
 
Friday, November 13 at 4:00 pm ET through Monday, November 16 at 8:00 am ET. 
During this time, you won't be able to access your accounts through online banking or our mobile app.  
We will have a dedicated team ready to assist you with your banking needs. 423-442-7262 
 
Here's How You Can Prepare. 
 Take care of any time-sensitive banking needs 
 If you have payments, transfers, or other activities you need to complete through online banking, please plan ahead.  
 We encourage you to review your upcoming needs before Friday morning. 
 
Getting Started on November 16th 
To access our new online banking experience, you'll need to complete a one-time setup by using the information below.  If logging in from mobile, you will need the new People First Bank app. 
Username: Will be your current online banking access ID. 
Password: Last 4 of SSN or EIN 
You will be prompted to create a new password and set up Multi-Factor Authentication (MFA).   
 Download our new People First Bank mobile app from the Apple App Store or Google Play.  
Apple Store & Google Play   
 
A Few More Things You Need to Know 
As we transition to the new platform, some of your existing banking information will carry over automatically, while a few services will require additional setup. 
- Outside Accounts: Your previously linked external accounts will transfer to the new platform. 
- Bill Pay: Your existing Bill Pay information will transfer over. However, some payee addresses may need to be reviewed and updated. 
- Mobile Check Deposit: You'll need to re-enroll in mobile check deposit through the new mobile banking app. 
- Zelle Payments: You'll need to re-enroll in Zelle beginning November 17th. 
- QuickBooks & Intuit Users: If you have these connected, you need to follow the following instructions before the 13^th. (Instructions Here)
 
We will have a dedicated team ready to assist you! 423-420-0475 
We understand that changing something as familiar as your banking routine can bring up questions. You don't have to figure everything out on your own.  
 
Our team is here to help you prepare, understand what's changing, and get started with the new experience.  
Thank you for your patience and for allowing us to continue finding better ways to serve you. 
 
The way you bank is changing. Our commitment to you isn't. 
People First Bank